housetohome.co.in: An Online Marketplace for Home Décor

Imagine the happiness on the gardener’s face, when he sees his small seedlings transform into a plant bearing fruits and flowers. Priceless, isn’t it?  Imagine seeing your idea turn into a final product. An idea that was once a part of the pages of your diary, an idea that you probably saw erasing out every time you struggled with setting it up, an idea that finally flew out of your mind and saw the light of the day. You had waited for this moment with baited breath.  You are finally ‘live’ to the whole world wide web.

ऑनलाइन विक्रेता के दस सामान्य मुश्किलें

Written By Sneha and Translated by Shyam Prakash Jha

नीरा को उसके सालगिरह पर अमेजॉन डॉट कॉम से एक बड़ा पार्सल मिला। ये पार्सल उसकी माँ ने उसे उसकी जानकारी के बगैर भेजा था।  नीरा ने पार्सल खोलते ही पाया की उसकी माँ द्वारा भेजा गया माइक्रोवेव ओवन टूटी हुई अवस्था में था।  ये निश्चित था की ये गलती ऑनलाइन विक्रेता और अमेज़न डॉट कॉम की थी, जिन्होंने शायद माइक्रोवेव ओवन को अच्छे तरीके से पैक नहीं किया था। नीरा ने जब अमेज़न के ग्राहक मदद केंद्र से संपर्क साधा तो उसे कहा गया की ऑनलाइन विक्रेता उससे सीधा संपर्क करेगा। फिर ऑनलाइन विक्रेता ने नीरा से संपर्क किया तो नीरा को पता चला कि उसे उसका माइक्रोवेव ओवन सही अवस्था में मिलने में हफ़्तों का समय लग जायेगा।  मीरा विक्रेता को भी दोष नहीं दे सकती थी क्योंकि उसने उसे बताया की उसे टूटे हुए ओवन का घाटा वहन करना होगा और एक नया ओवन भेजना होगा। अब वह बस इंतज़ार और प्रार्थना कर रही थी कि बिना किसी और विलम्ब के उसे उसका ओवन मिल जाये, इसके अलावा उसके बस कोई चारा नहीं था।  ओवन बदलने की पूरी प्रक्रिया बहुत जटिल थी।  पहले उसे टूटा हुआ ओवन विक्रेता को वापिस भेजना था।  जब विक्रेता उस वापिस किये ओवन को जांच परख लेता फिर वह उसे एक नया ओवन भेजता।  बहरहाल इस पूरी प्रक्रिया में दो महीने तक का समय लगा और जब तक नीरा को नया ओवन मिला, उसकी सालगिरह को बीते हुए दो महीने निकल चुके थे। 

10 Common Problems of an Online Seller

By Sneha

Neera received a big parcel from amazon.com on her anniversary. It was a surprise from her   mother. When Neera opened the parcel, she saw that the microwave oven ordered by her mother, had arrived damaged. It was clearly the mistake of both amazon and the seller, who did not pack it safely. When she called the amazon customer care, she was told that the seller would contact her directly. When the seller did contact her, she realised that it would take her weeks before she gets back a ‘no-damage’ product from the seller’s end. She could not outrightly blame the seller, as the seller had put the onus on  the e-commerce site citing the loss that he would have to incur on the damaged product and sending a new product in exchange. However, she could only hope and pray that she received the product without further delays. It was one herculean task to exchange the defective piece. She had to courier it back to the seller, who upon receiving and examining the same, would then send her a new piece. The entire process took two months. And, by the time, the new product arrived, Neera’s anniversary was way past.

Contemprorizing e-commerce in Indian context

By Eshita

Recent studies reveal a steep growth curve in the e-commerce sector across the world with a remarkable transformation shown in the trend of shopping and trading. The 2015 statistics show that 42% (3.2 billion) people across the world are using the internet with the US being the highest user of internet, around 84% of the total users followed by China(642 million) 22% of the total and then India (350 million), 19%  of the total. India is young with 50% of the population below the age level of 25 and more than 60% below age group 35.

When Life is Busy, Pocket is Heavy! Tempting Food Drives All Crazy!

By Eshita

Even if you aren’t a damn food lover, you cannot deny the way food segment is growing worldwide. The sophistication in the lifestyle along with the sophistication in the taste buds is driving this segment mad. We are in love with tasty spicy junk  although moms are dreadfully campaigning against it every now and then.  The economy is improving, there is significant creation of jobs, people with desired talent are getting hired and filling up the positions.  To earn the desired skills that are required in getting hired for the job positions, people are pursuing higher education to earn degrees.