By Sneha
Neera received a big parcel from amazon.com on her anniversary. It was a surprise from her mother. When Neera opened the parcel, she saw that the microwave oven ordered by her mother, had arrived damaged. It was clearly the mistake of both amazon and the seller, who did not pack it safely. When she called the amazon customer care, she was told that the seller would contact her directly. When the seller did contact her, she realised that it would take her weeks before she gets back a ‘no-damage’ product from the seller’s end. She could not outrightly blame the seller, as the seller had put the onus on the e-commerce site citing the loss that he would have to incur on the damaged product and sending a new product in exchange. However, she could only hope and pray that she received the product without further delays. It was one herculean task to exchange the defective piece. She had to courier it back to the seller, who upon receiving and examining the same, would then send her a new piece. The entire process took two months. And, by the time, the new product arrived, Neera’s anniversary was way past.
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